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Marriott Hotels mobile check-in and check-out is now available in every continent where its nearly 500 properties are located. For today’s global traveller, their smart phone is what links them to the world. To put even more power in their hands, Marriott Hotels, the flagship brand of Marriott International, has expanded mobile check-in and checkout globally for Marriott Rewards members to nearly 500 hotels, meaning Marriott Rewards guests can now check-in and checkout using the Marriott mobile app on their smart phone. First introduced last year at its hotels in the US and Canada, Marriott Hotels mobile check-in and check-out is now available in every continent where its nearly 500 properties are located. With the app, Marriott Rewards members receive a push notification on their smart phones after 4pm on the day before their arrival, alerting them they can check-in. Then they receive an automatic notification when their room is ready. Because payment information is stored within members’ profiles, guests simply walk up to the expedited mobile check-in desk where their pre-programmed key card will be waiting for them. At the end of their stays, guests receive a push notification alerting them mobile check-out is available. Upon completion, guests will then be prompted to provide an email address where their bill will be sent, allowing them to bypass the front desk. “When we first began testing mobility, we went straight to the experts, our guests, who told us they wanted the power to check-in and out on their smart phones,” said Paul Cahill, senior vice president of brand management for Marriott Hotels. “Among Millennials, nine out of ten who tried mobile check-in and check-out for the first time gave it high marks and said they would use it again for their next stay.” The Marriott Hotels mobile innovation does not stop at check-in and check-out. For a glimpse into the future, 15 mobile ‘incubator’ hotels in the US are among the first in the industry enabling guests to text service requests, such as additional towels and pillows and valet service, and chat with the hotel’s hosts in real time. Additionally, as an industry leader in hosting meetings, Marriott Hotels has introduced new concepts for the mobile worker including Meetings Imagined, the Meeting Services App (Red Coat Direct) and Workspace on Demand. |
