Digitalinnovationandthepassengerexperienceaviewfromthreeairports

Airports are keen to improve the passenger experience and remove some of the barriers for travellers in the process.

During this years Passenger Terminal Expo in Amsterdam, airports shared their progress towards a seamless journey eased by automation processes and digital innovations.

Seamless walkthrough at Schiphol

Charles Hendriks, digital architect for the Schiphol Group, discussed the benefits and challenges of introducing passenger biometric ID. The airport is in the process of designing a Seamless Passenger Walkthrough, integrating all travel checkpoints so that passengers only have to identify themselves once.