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Marriott’s overhaul of Moments—a platform that previously existed on a much smaller scale—is a direct result of the company’s spring 2017 acquisition of Place Pass, a meta-search site for local experiences. But of the 100,000 plus experiences it now offers, only 8,000 are exclusive to Marriott and of the company’s own design. The biggest short-term impact of Moments may be how you, as a traveler, think about concierges and, to a lesser extent, travel agents. Marriott’s Fleuck sees it less as the end of concierges than an opportunity to redefine the role. Read original article |
